Challenge

For the Swedish IT consultancy firm, INVID, the accelerating pace of digital transformation is creating a clear need for updated skills and certifications across all customer-facing roles - from service desk agents to senior consultants.

But how do you upskill an entire team efficiently without incurring substantial revenue loss from reduced operational capacity during training periods?

Innovative Solution by Readynez

INVID is dedicated to stay on top of the changes in customer demand, and they have a clear mission to offer the best service desk- and consultancy services in their markets.

As part of a recent upskilling initiative, INVID partnered with Readynez to deliver onsite training at their offices in Jönköping, Sweden. The program focused on Microsoft 365, specifically preparing participants for the Enterprise Administrator certification exams MS-100 and MS-101.

Readynez has been INVID’s preferred training partner for several years.

“We have considered different training partners in the past, but Readynez was always more competitive. We like the concept. We spend minimum time and we leave with the certification in hand. It’s easy and convenient,” says Richard Wahlstedt, Business Area Manager at INVID.

• Customized onsite training
• Certification included
• Minimum time spent

With Readynez, the cost profile and efficiency is just better, but so is the quality. We know that we always get the best instructors in Europe, and that enables us in a completely different way compared to other training providers. When we train, we really learn; Now, our service desk agents are able to support our customers even better and faster, because fewer requests need to escalate on the 2nd and 3rd line of support.”

Richard Wahlstedt

Business Area Manager - INVID 

Onsite training instead of individual courses

When 11 team members required the same upskilling, onsite training was the logical choice. Leveraging the Readynez SKILL model, INVID completed both training and certification in just 6 days, compared to the 10 days typically required with conventional training - saving valuable time without compromising quality.

Outcomes

Richard says: “With Readynez’ training methodology, I avoided taking my service desk and consultants out of production for 4 days. It would simply not be feasible for our business, and the loss in billable hours would have made the whole project extremely expensive.”

Richard goes on to explain: “With Readynez, the cost profile and efficiency is just better, but so is the quality. We know that we always get the best instructors in Europe, and that enables us in a completely different way compared to other training providers. When we train, we really learn; Now, our service desk agents are able to support our customers even better and faster, because fewer requests need to escalate on the 2nd and 3rd line of support.”

In conclusion, Richard notes that INVID’s approach to corporate training is evolving. The previous model - where individual employees selected and purchased courses ad hoc - is being phased out.

Today, training investments are more strategically aligned with the company’s overall direction. INVID is now exploring learner analytics and role-based learning paths to gain greater transparency and control over organizational competencies. According to Richard, this shift is essential to maintaining a competitive edge.